Services
 
 

Maintenance Service

ESRI (THAILAND) CO., LTD. is the sole distributor of GIS (Geographic Information System) software, GPS (Global Positioning System) equipment, and Laser Technology

We understand an importance of pre and post sales, especially the latter. With our qualified technical support staffs who have had many years of experience, we offer maintaining, repairing, consulting, and trouble shooting service. Our customers can reach us by phone (Hotline service), fax, or even an electronic mail. Our maintenance service includes:

  • Hardware
  • Software
  • Application software

1.Hardware

    • We verify and validate that all computer components and peripherals are in good working condition
    • We repair and maintain all computer components and peripherals at the customer location (on-site service).
    • We do preventive maintenance (PM) from 8:00 AM - 5:00 PM at the customer location from Monday to Friday except on public holidays.
    • We provide our customers with experienced and professional staffs to do the service.
    • We provide customers with technical consultation of how to maintain/repair computer components and peripherals via phone, fax, and electronic mail.
    • We locally stock computer components and peripherals for a fast and better service.

2.Software

    • We maintain, modify, and upgrade software at the customer location (on-site service)
    • We do preventive maintenance (PM) from 8:00 AM - 5:00 PM at the customer location from Monday to Friday except on public holidays.
    • We provide experienced and skillful staff and technicians to maintain the system and also solve any problems of the application and systems.
    • We provide customers with technical consultation of how to trouble or repair program errors via phone, fax, and electronic
    • We upgrade software with the latest version after an official release from the product owner or authorized distributor
    • We provide customers with training and user manual of new releases of software at our office

3. Application

    • We maintain, modify, and upgrade application programs at the customer location (on-site service) or via modem.
    • We do preventive maintenance (PM) from 8:00 AM - 5:00 PM at the customer location from Monday to Friday except on public holidays.
    • We provide customers with experienced and professional staffs to do the service.
    • We provide customers with technical consultation of how to troubleshoot or repair application program errors via phone, fax, and electronic mail.3.4 We provide customers with technical consultation of how to troubleshoot or repair application program errors via phone, fax, and electronic
    • We correct/fix bugs in application programs to meet current requirements of customers.
    • We provide application program instructions and/or management using hardware and software available at customer site.